FAQ - Frequently Asked Questions

That’s a great question! Firstly, we are the most well known airport transfers in the industry. We supply you with pickup availability, unlike our competition. Our prices are more competitive and our bookings are more accurate. In addition, you can modify your reservation if the need arises.

Please contact the Customer Service at +1 (888) 586-1777 and we will be happy to arrange for a reservation that correlates with your new schedule. Please submit changes minimum 24 hours prior to your reservation date.

No, your flight is monitored for delays and you will be picked up accordingly. Typically we don't charge for flight delays if they're not too long.

We will be monitoring the flight. Our Chauffeur will text or phone you. Please turn on your phone as soon as you arrive. If there is any difficulty for locating the driver, please call us at 888-586-1777 for assistance. Our driver will meet you at the arrivals or baggage claim, holding the PASSENGER name sign for Meet & Greet.

We understand your travel plans may change. With that in mind, Metro Chauffeurs has a very simple cancellation policy: regardless of whether you made your reservation online or by phone, just give us 24 hours notice prior to your pickup time and we will give you a full refund of the quoted fare. The service fee is non-refundable. Refunds normally show up on your account within 3-5 business days. Unfortunately, Metro Limo Transfer cannot refund payment if canceled with less than 24 hours notice prior to pickup time or in the event of a no-show.